Privacy Policy
Last Updated: October 2026
At Janta Piles Clinic, we respect your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or use https://www.jantapilesclinic.com/
By using our website or voluntarily submitting your information through our forms or other communication channels, you acknowledge the practices described in this Privacy Policy.
1. About Janta Piles Clinic
Janta Piles Clinic provides information about proctology and anorectal healthcare services, including information relating to conditions such as piles, fissure and fistula, along with information about doctors, clinics, treatments and appointments.
The information available on this website is intended for general informational purposes and should not be considered a substitute for professional medical consultation, diagnosis or treatment.
2. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Information You Provide Directly
When you submit an appointment, enquiry or contact form, you may provide:
- Full name
- Phone number
- Email address
- City or location
- Treatment or service of interest
- Your concern or enquiry
- Any other information you voluntarily include in your message
If you voluntarily include information about your symptoms or health concerns in an enquiry, we may receive and process that information for the purpose of responding to your request and facilitating appropriate communication.
Please do not submit unnecessary sensitive medical information through general website forms.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate usage information
- Date and time of website access
- Website interaction information
This information may be used to understand website performance, security and visitor behaviour.
3. How We Use Your Information
We may use the information collected through the website for purposes including:
- Responding to your enquiries
- Processing appointment requests
- Contacting you regarding your appointment or enquiry
- Helping you identify an appropriate clinic
- Providing information about our treatments and services
- Responding to requests submitted through contact forms
- Improving our website and user experience
- Understanding website usage and performance
- Maintaining website security
- Preventing misuse, fraud or unauthorized activity
- Maintaining internal records
- Complying with applicable legal requirements
We will use personal information for the purposes communicated to you or for other purposes permitted under applicable law.
4. Appointment and Enquiry Information
When you submit a Book Appointment or enquiry form, the information you provide may be used by Janta Piles Clinic or relevant personnel to:
- Contact you regarding your request
- Confirm or discuss an appointment
- Provide information about the requested treatment
- Help identify a suitable clinic or doctor
- Respond to your specific concern
Submitting an appointment request through the website does not by itself guarantee an appointment. Appointment availability may depend on the selected clinic, doctor and schedule.
5. Medical Information
Janta Piles Clinic’s website may allow users to voluntarily provide information relating to symptoms or health concerns.
Such information should only be provided when reasonably necessary for your enquiry or appointment request.
Information submitted through the website may be reviewed by authorized personnel for the purpose of responding to your request and facilitating healthcare-related communication.
The website should not be used for emergency medical situations.
If you are experiencing a medical emergency, seek immediate medical assistance through appropriate emergency healthcare services.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.
Cookies may be used for purposes such as:
- Remembering website preferences
- Improving website functionality
- Understanding visitor behaviour
- Measuring website traffic
- Website analytics
- Improving website performance
- Supporting security
Some cookies may be provided by third-party services used on our website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics and Website Performance
We may use analytics or similar technologies to understand how visitors interact with our website.
Analytics information may help us understand:
- Which pages are visited
- How visitors navigate the website
- Website traffic patterns
- Technical problems
- Website performance
- General engagement with website content
Where third-party analytics services are used, those providers may process information according to their own privacy policies and terms.
8. Third-Party Services
Our website may use third-party services or integrations to provide certain functionality.
These may include services associated with:
- Website analytics
- Maps and location services
- Appointment or communication functionality
- Hosting and infrastructure
- Security
- Email communication
- WhatsApp or other communication platforms
- Embedded media or other website functionality
These third-party providers may process certain information according to their own terms and privacy policies.
We recommend reviewing the privacy policies of third-party services when you interact with their services.
9. Google Maps and Location Services
Some pages of the website may display Google Maps or location-related functionality to help users find Janta Piles Clinic locations.
When you interact with embedded map functionality, Google may process information according to its own policies.
The use of Google Maps is subject to Google’s applicable terms and privacy practices.
10. WhatsApp, Phone and Other Communication Channels
If you choose to contact Janta Piles Clinic through WhatsApp, telephone, email or another external communication channel, the information shared through that service may also be processed by the relevant service provider.
For example, WhatsApp communications are subject to WhatsApp’s own terms and privacy practices.
We recommend avoiding unnecessary sensitive medical information when using general messaging channels.
11. How We Share Personal Information
We do not intend to sell your personal information.
Information may be shared with authorized persons or service providers when reasonably necessary to:
- Respond to your enquiry
- Process an appointment request
- Provide requested services
- Operate and maintain the website
- Provide hosting, security, analytics or technical services
- Facilitate communication
- Comply with applicable legal obligations
- Protect the rights, safety and security of Janta Piles Clinic, users or others
Where third-party service providers process personal information on our behalf, we may require them to handle such information appropriately and for the relevant purposes.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including appointment handling, customer communication, operational requirements and applicable legal obligations.
The actual retention period may depend on:
- The type of information
- The purpose for which it was collected
- Whether an appointment or enquiry was made
- Legal or regulatory requirements
- Legitimate operational requirements
When information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
13. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
Security measures may include appropriate technical and organizational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid submitting unnecessary sensitive information through general website forms.
14. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, which may include rights to:
- Request information about personal data being processed
- Request correction of inaccurate personal information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal information
- Exercise other rights available under applicable data protection law
The Digital Personal Data Protection Act, 2023 provides rights and obligations relating to processing of digital personal data, while the notified 2025 Rules provide additional requirements concerning notices, consent and related processes. MeitY
Requests may be submitted using the contact details provided below.
15. Withdrawal of Consent
Where we process your personal information based on your consent, you may request withdrawal of that consent, subject to applicable law and any consequences of withdrawal.
Withdrawal of consent does not affect processing that was already carried out before the withdrawal, where such processing was lawful.
To request withdrawal of consent, correction or deletion, please contact us using the details provided in the Contact Us section below.
16. Children’s Privacy
Our website is intended for general users seeking healthcare information and services.
We do not knowingly request unnecessary personal information from children through our general website forms.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action where required.
17. Links to Other Websites
Our website may contain links to third-party websites, services or platforms.
These websites operate independently and may have their own privacy policies.
Janta Piles Clinic is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Our services
- Data processing practices
- Technology
- Applicable legal or regulatory requirements
When we make changes, the updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, you can contact us:
Janta Piles Clinic
Website:
https://www.jantapilesclinic.com/
Phone:
9904266955
Email:
info@jantapilesclinicindia.com
Address:
Main Wazirabad Road, opposite Indian Oil Petrol Pump, Bhajanpura, New Delhi 110053
20. Grievance / Privacy Requests
If you have a concern regarding the collection or use of your personal information, please contact us using the details above.
Your request should, where possible, include:
- Your name
- Contact details
- Nature of the request
- Relevant information that can help us identify the enquiry
- Any supporting information necessary to process the request
We will review and respond to requests in accordance with applicable law and our internal procedures.
Medical Disclaimer
The information available on the Janta Piles Clinic website is provided for general educational and informational purposes.
It should not be considered medical advice, diagnosis or a substitute for consultation with a qualified healthcare professional.
Individual treatment requirements can vary. Treatment decisions should be made after appropriate medical evaluation by a qualified healthcare professional.
If you have persistent pain, bleeding, swelling, discharge or other concerning symptoms, seek appropriate medical evaluation.